Keegan Sullenger

Director, Network Operations Analytics

• Built and led a 20-person operations analytics organization across three teams (real-time decision support, post-event performance analysis, and operations research/ML), creating two of the three.
• Drove ~$40M in annual fuel savings through tankering strategy, tuning the dispatch system's Variable Cost Index, and dashboards that changed fuel-planning behavior in a union-represented workforce.
• Secured #1 in the Wall Street Journal's 2025 airline operational rankings by managing cancellation and extreme-delay targets with the frontline and correcting a cancellation double-counting error with Technology.
• Productionized machine-learning Early Off-Block Time forecasts for the FAA's TFMS program at 6 stations, cutting forecast error 10–15%; built a deicing throughput forecast that prevented a repeat Chicago Midway station lockup.
• Reduced regulatory exposure by leading chronically-late-flight and tarmac-delay decision support tied to DOT enforcement.
• Raised aircraft utilization by reducing spare aircraft and returning aircraft to revenue service with no operational impact.
• Led migration of all operations-center analytics from Teradata to Amazon Redshift, rebuilding 200+ reports in 3 months with zero failures after go-live.
• Served as data governance owner; built Tableau dashboards used daily by hundreds of operations decision-makers.

Senior Manager, Technical Operations Strategy & Analytics

• Led a 9-person strategy team, expanded from the resource planning function, owning the maintenance organization's annual strategy and most annual operating plan inputs.
• Built fleet total-cost-of-ownership and tail-level retirement analysis that moved retirements earlier for many aircraft and shaped the order book.
• Led hangar and facility strategy that resulted in leasing land at Las Vegas for future hangar builds and opening San Diego as an overnight maintenance station.
• Shaped headcount strategy for thousands of maintenance employees, including labor-contract scenario modeling and the long-term workforce forecasts behind a C-suite-funded technician pipeline program.
• Ran recurring maintenance business reviews covering out-of-service aircraft, delay drivers, overtime, and plan versus actual.

Manager, Technical Operations Resource Planning & Analytics

• Built the resource planning function from zero (5 direct reports), creating standardized manpower, overtime, and hangar demand models adopted by senior leadership as the official plans.
• Planned the 737 MAX and COVID fleet groundings and return to service, workforce leave-program scenarios, and the post-COVID recovery ramp, leading Talent Acquisition through the hiring surge by location and role.

Senior Business Consultant, Operational Strategy & Performance

• One of three founding contributors who shifted Operations Strategy from reporting to decision-driving analysis presented at VP level and above.
• Built a standardized method for investing in reliability buffers (block time, turn time, spare aircraft) by season and investment level.
• Forecast flight simulator demand, prompting a new simulator buildout within months; identified cost reductions through the Results Delivery Office.
• Selected to support Technical Operations after the Flight 1380 engine failure, surfacing information risks with Engineering and Records.

Network Planning and Revenue Management

• Network Portfolio Business Consultant: gatekept capacity changes before they reached senior leadership; built market scoring and profitability tools; work visible to the SVP and Board.
• Revenue Management: led market pricing strategy for the Desert Mountain and West Coast regions and merger-related pricing for the AirTran integration.

Bank of America Home Loans

Mortgage Loan Officer → Consumer Underwriter → Quality Assurance/Underwriting Manager (rapid promotion in 2 years)